Frequently asked questions

You can book on the official website using the Book button, or through our reservations team by phone or WhatsApp at +55 45 2102-3000. The booking engine at reservas.recantocataratasresort.com.br shows the rates and packages available for your dates. Groups are handled at grupos@recantocataratasresort.com.br and events at eventos@recantocataratasresort.com.br.

Book only through the official website, our reservations line at +55 45 2102-3000 or channels authorized by the resort, and never pay an individual. Recanto Cataratas never asks for passwords or for payment to third parties. Before sending a transfer, check that the recipient is Recanto Cataratas Hotel e Convention Ltda, Brazilian company ID (CNPJ) 32.253.887/0001-16. Got an offer from a different number or profile? Confirm it with our team before paying. Our official Instagram is @recantocataratasresort.

You can pay by credit card in up to 10 interest-free installments, with a minimum of R$ 250 per installment, subject to card issuer approval. Some campaigns also accept PIX, Brazil’s instant bank transfer system. Check the terms of your chosen rate before confirming.

When you book on the official website, you buy directly from the resort and get packages that spell out what’s included: breakfast, Wi-Fi, parking, kids’ recreation, a welcome drink and a free stay for 2 children up to age 10. Up to 10 interest-free credit card installments (minimum R$ 250 each) are available, subject to approval. Online travel agencies may have different rates and terms, set by each site. With a direct booking, requests and changes are handled by the resort’s own team.

Packages on the official website include breakfast, free Wi-Fi and parking, kids’ recreation with a dedicated team, a welcome drink and a free stay for 2 children up to age 10 within the room’s occupancy. You can pay in up to 10 interest-free credit card installments (minimum R$ 250 each). Special dates such as Christmas and New Year’s Eve have their own program, described on each package page.

The nightly rate includes breakfast, a welcome drink, wi-fi, parking and activities with the resort’s recreation team. Extra charges apply for lunch and dinner (unless you book half or full board), drinks with meals, the spa, bowling and the games room. A 5% municipal service tax (ISS) is added to the rate. The 10% service charge and the tourism fee of R$ 4.30 per person per night are optional.

Yes. Rates on the official website’s booking engine include complimentary Vale dos Dinossauros tickets at Dreams Park for up to 2 children aged 10 and under per family, valid through August 2027.

No. Promotional campaign rates are non-refundable and don’t allow date changes. Other rates follow the cancellation policy shown for the rate you select. Campaign discounts also can’t be combined with other coupons or perks, so double-check dates and terms before paying.

Rates and payment are in Brazilian reais (R$). With an international credit card, your card issuer handles the conversion to your currency. Interest-free installments are only available on Brazilian cards.

Check-in is from 3 pm and check-out is by noon. The front desk is open 24 hours. If you arrive earlier, let our team know your arrival time: early check-in depends on room availability that day.

No, the resort doesn’t have connecting rooms. You can ask for rooms next to each other: the request is noted on your booking and granted based on availability.

A view is only guaranteed when it’s part of the room category you book: the Suíte Master Vista Piscina guarantees a view of the thermal pool, and the Suíte Master Vista Bosque a view of the woods. The Suíte Premium has a balcony overlooking the pool. Floor or view requests in other categories are noted and granted based on availability.

Recanto Cataratas has five room categories, 501 units in total: Suíte Premium, Suíte Master, Apartamento Luxo (Deluxe), Apartamento Standard and Apartamento Collection. The first four are in the Prime Wing; the 45 m² (484 sq ft) Suíte Master has a jetted tub and comes in two versions, Woods View and Pool View. The Apartamento Collection is in the Collection Wing, the newest, at 38 m² (409 sq ft) with a contemporary design.

Yes, Wi-Fi and parking are free and included in every Recanto Cataratas package. You don’t pay extra for internet access or to park your car at the resort during your stay.

The Collection Wing is the resort’s newest room building, opened in December 2019; any guest can book a Collection Room. Recanto Cataratas Collection is the resort’s timeshare vacation club: members plan their holiday weeks at special rates and can exchange them for other destinations through RCI. To learn about the club, message our team on WhatsApp at +55 45 2102-3000.

Yes. The hotel opened as Recanto Park Hotel 36 years ago and, in 2014, after more than R$ 30 million in expansion and renovation, was renamed Recanto Cataratas Thermas Resort & Convention. The resort celebrates its anniversary on July 7.

As of September 2026, Recanto Cataratas was rated 4.7 on Google with over 10,000 reviews, 9.0 on Booking.com with 1,784 reviews, and 4.6 on Tripadvisor with 7,627 reviews. On Tripadvisor it ranked 10th of 116 hotels in Foz do Iguaçu and won the 2020 Travellers’ Choice Best of the Best award, given to the top 1% of hotels worldwide.

Two children up to age 10 stay free, as long as the room category’s maximum occupancy allows it. For a third child or children over 10, check the rate in the booking engine or with our reservations team.

For up to 4 people, choose the Apartamento Luxo (Deluxe), designed for families, or the 45 m² (484 sq ft) Suíte Master with a jetted tub. The Apartamento Standard sleeps up to 2 people, children included. The free stay for 2 kids up to age 10 applies within each category’s maximum occupancy.

Recreation is for all ages and included in the rate. From age 4, children can join the team’s activities without their parents; kids aged 0 to 3 need a responsible adult with them. There are also activities for teens and adults.

Yes. The resort has a kids’ water park, a recreation team running activities all day, a kids’ club area and a game room, plus a free stay for 2 children up to age 10. While kids play, adults can enjoy the thermal pools, the spa or the Fitness Center. The Apartamento Luxo and the Suíte Master sleep up to 4.

Yes, when the minor is not traveling with their parents or legal guardian: in that case, a lodging authorization signed by them is required. The rule comes from Brazil’s Child and Adolescent Statute (ECA, Article 82). The resort provides the authorization form for download on the official website.

Yes, the thermal pools are open year-round, winter included. The outdoor pools use naturally thermal water, and there’s also a covered area with heated water for colder days. Brazil’s winter runs from June to September. Hours for each pool area are shared at check-in.

Yes. Besides the outdoor thermal pools, the resort has an indoor, covered area with heated water, so you can swim on rainy or cold days regardless of the weather.

Yes, the Java Jiwa SPA by B.Well offers therapies and massages in a space surrounded by greenery. Ask the resort team for the treatment menu and to book an appointment.

Options include Aranda Restaurante, the more refined choice, the relaxed Bromélia Brasserie, the London Pub, the poolside Bihai Bar and the Coffee Shop. The menus cover regional, Brazilian and international food. Breakfast is included in packages.

It’s the resort’s signature pudim, Brazil’s condensed-milk flan, which won the Pudim de Ouro (Golden Pudim) 2025 award in the Visit Iguassu contest in Foz do Iguaçu. Ask the restaurant team where it’s being served during your stay.

You can spend the day between the thermal pools, the kids’ water park, bowling, bocce, tennis courts, a soccer field, a sand court, the Fitness Center, a game room and an arcade. There’s also the Java Jiwa SPA, kids’ recreation and, at night, the Entertainment Plaza with London Pub, NY Vibe Disco Club, bars and cafés.

Maestra is Recanto Cataratas’ event and convention center, with more than 40 meeting rooms and foyers. The rooms are modular and can be reconfigured during the event itself. The venue is separate from the guest room area and hosts conferences, conventions, meetings, incentive trips, weddings, birthdays and parties.

Yes. Maestra has more than 40 modular meeting rooms and foyers, and the resort has 501 rooms at the same address, so attendees don’t need shuttles between hotel and venue. The event area is separate from guest accommodations, keeping conference traffic apart from leisure guests. Foz do Iguaçu sits on Brazil’s Triple Frontier with Argentina and Paraguay, and Iguazu Falls makes an easy outing for attendees and companions.

Maestra’s main hall seats more than 4,500 people theater-style and can be split into smaller rooms. In total, the event center has more than 40 rooms and foyers. Each room’s capacity depends on the setup (theater, classroom, banquet, cocktail, U-shape or boardroom); the events team suggests the right combination at eventos@recantocataratasresort.com.br.

It opened on August 7, 2026. The expansion added about 12,000 m² of built area and a modular hall for more than 4,500 people theater-style, with 8-meter ceilings. The resort already has events booked through 2028.

Maestra has two venues: Maestra Grand Convention Center and Maestra Business Theater. The Grand Convention Center has the Sonata ballroom and its foyer on the ground floor, and the Minueto, Prelúdio, Cantata, Canon and Tocata 1–12 rooms, with foyers, on the lower level. The Business Theater has VIP 1, VIP 2, Smart Office 1 and 2 and Vivace on the ground floor, and Adagio, Allegro and Presto on the lower level.

Send your request to eventos@recantocataratasresort.com.br or call +55 45 2102-3000. For a complete proposal, include the number of attendees and rooms, arrival and departure dates, the type of event, whether you need meeting rooms, private meals or extra activities, whether you’re interested in transfers, and whether an agency or event producer is involved.

Yes. Agencies, tour operators and group organizers have a dedicated contact at grupos@recantocataratasresort.com.br. The resort hosts religious, corporate, school and senior groups, as well as motorcoach companies, with a tailored proposal for each.

Groups receive a tailored proposal with their own commercial terms, negotiated with our groups team. Send your dates, number of people and rooms, and the group profile to grupos@recantocataratasresort.com.br.

Recanto Cataratas is at Av. Costa e Silva, 3500, in the Parque Presidente I neighborhood of Foz do Iguaçu, Paraná, Brazil. Foz do Iguaçu is the Brazilian city next to Iguazu Falls, on the Triple Frontier with Puerto Iguazú (Argentina) and Ciudad del Este (Paraguay).

It’s about 16.6 km (10 miles) from the resort to the Iguaçu National Park Visitor Center, where the Falls visit starts: around 22 minutes by car, per Google Maps.

Foz do Iguaçu International Airport (IGU) is about 15.8 km (10 miles) from the resort, around 21 minutes by car per Google Maps. The resort has no shuttle of its own: transfers are paid and can be booked with the partner travel agency, or you can take a taxi or ride app.

Classic Foz do Iguaçu outings include Iguazu Falls, the Parque das Aves bird park, Itaipu Dam, AquaFoz water park and Dreams Park. Iguazu Falls was named one of the New 7 Wonders of Nature in 2011. For free afternoons, the resort has thermal pools, a spa and kids’ recreation.

Yes. Foz do Iguaçu borders Puerto Iguazú, Argentina, and Ciudad del Este, Paraguay, and both are common day trips. Bring a valid passport or ID and check border requirements before you go, especially if you’re traveling with minors.

Yes, there’s a 10% service charge, and it’s optional. It goes to the staff, and guests decide whether to pay it at check-out.

No. Recanto Cataratas does not accept pets of any size. If you travel with a guide dog, let our reservations team know before your trip on WhatsApp at +55 45 2102-3000.

Yes. The resort has accessible rooms, wheelchair access and elevators, and the pools in the water area opened in December 2025 are accessible. Mention your needs when booking, on WhatsApp at +55 45 2102-3000, so the team can reserve an accessible room.