Resort policies

Service charge

The resort adds a 10% service charge to services and products consumed. It goes to our staff, in recognition of their service.

The charge is optional: you decide whether to pay it at check-out.

Check-in and check-out

Check-in is from 3 pm and check-out is by noon. The front desk is open 24 hours; early check-in depends on availability that day.

Recanto Cataratas follows Ordinance No. 28 of Brazil's Ministry of Tourism, dated September 16, 2025. In short:

• A nightly rate covers a 24-hour period.
• Room cleaning and turnover time is included in the nightly rate and does not exceed 3 hours.
• Check-in and check-out times, and the estimated cleaning time, are shared with guests before their stay.
• Early check-in or late check-out may carry a separate rate, always communicated in advance.
• During your stay, your room is cleaned and bed linens and towels are changed. If you'd rather skip housekeeping, just let us know.

To confirm the times for your booking, contact our reservations team: +55 45 2102-3000.

Children

• Up to 2 children aged 10 and under stay free, within the maximum capacity of the room type booked.
• Under Brazil's Child and Adolescent Statute, minors staying without their parents or legal guardians need a lodging authorization. Ask our reservations team for the form before you travel.

Payment

• Credit card in up to 10 interest-free installments, with a minimum installment of R$ 250, subject to card issuer approval.
• PIX (Brazil's instant payment system) is available in selected campaigns.
• Promotional campaign rates are non-refundable and dates cannot be changed.
• Discounts cannot be combined.
• Rates are quoted in Brazilian reais (BRL).

Documents for children and teens

At check-in, show an ID for the child or teen, such as a birth certificate or passport, and for the parents or guardians. If the minor is traveling with other adults, also bring the authorizations required by law, notarized when necessary.

Cancellation and early departure

Cancellation, change and no-show rules depend on the rate, the travel dates and where you booked (our site, an agency or another platform). The deadlines and fees shown when you book apply.

If you leave early or cut your stay short, for any reason, unused nights are not refunded, discounted or credited, under the rate booked and applicable law.

Confirmation and prepayment

Your booking is confirmed once payment is approved. The charge may be made to the credit card provided shortly after booking. At check-in, we may ask for an official photo ID and the card used for payment. To prepay another way, contact our reservations team and ask for the form.

Taxes and fees

• A 5% municipal service tax (ISS) applies to nightly rates.
• The tourism fee of R$ 4.30 per person per night is optional.

Occupancy, pets and parking

• Each room takes no more guests than the maximum for its type.
• Pets are not allowed, except as provided by law, such as guide dogs.
• Parking is free during your stay.

Food and drinks

In the resort's common areas, only food and drinks bought at the resort may be consumed.

Special requests

Requests for a specific floor, pool view or nearby rooms for the same group depend on availability and are not guaranteed at booking. A view is only guaranteed in room types that include it, such as the Master Suite Pool View and the Master Suite Forest View.

Official channels

Book only through the official site and authorized channels. Recanto Cataratas never asks for passwords or for payment to third parties, by message or by phone.

Got an offer in the resort's name and not sure it's real? Check with our reservations team before you pay.